DEVICE


 

Dash cam keeps telling me “Memory card error, system restarting.”

A dash cam’s SD card is expendable. The warranty period lasts for six months. We also assure that dash cam only work properly when you use genuine THINKWARE SD card.
1. Remove the contaminants from terminal section of the SD card
– It can be contact failure of terminal section of the SD card thus please clean the terminal section of the  SD card with an eraser and then insert the SD card to the dash cam after dusting off migwish.

 

Dash cam cannot receive GPS signal. 

Caution]
– If vehicle windshield or tinting includes metallic elements, or if  vehicle has defroster, it cannot receive signal well. If that’s the case, please take dash cam out of the vehicle to compare the GPS status

[X500]
1. Please check if the GPS is connected on the screen. If GPS status icon is blue, it means that dash cam does not receive GPS signal properly. If that’s the case, please reset the GPS as below on the LCD screen.  “Main Menu > About Device > GPS info > Reset GPS”

[F750]
– You can verify that the GPS is connected by checking for the green light on [GPS] LED. If there is no green light on [GPS] LED, it means that dash cam does not receive GPS signal properly.  If that’s the case, please reset the GPS on the THINKWARE DASH CAM Viewer(Mobile) as follows. “Menu > GPS Info > Reset GPS”

 

Dash cam keeps restarting. 

[Caution] A dash cam’s SD card is expendable. The warranty period lasts for six months. We also assure that dash cam only work properly when you use genuine THINKWARE SD card.

1. Remove the contaminants from terminal section of the SD card
– It can be contact failure of terminal section of the SD card thus please clean the terminal section of the SD card with an eraser and then insert the SD card to the dash cam after dusting off migwish.

2. Formatting the SD card (Click here)

3. Diagnosing for faulty SD card (Click here)

4. Check the power jack (Click here)

5. If it is occurred when you are upgrading speed cam data, please try to upgrade it once again.

[Ref.]http://www.thinkware.com/Support/Faq?cat=HOW

6. When you use hardwiring cable

– Please check if the GND is installed to the car body properly.

 

– Please check the fuse connected to B+ and ACC. After a certain amount of time(maximum 30 minutes),  please check if the dash cam is off.
(It depends on vehicles, indoor lamp is considered as B+. But after some time it can be off.)

– When fuse tester contact the points, put the core wire on the place where there are no buzzer sound to protect from over current.